Hopefully, you won’t have any problems with anything that you order from Amazon.com. With that said, accidents and mistakes happen, and you may get stuck in an unfortunate situation where your order is uncannily late or doesn’t arrive at all, or it arrives broken, defective, or with parts missing. Whatever the issue, you’re going to want to get in touch with Amazon’s customer service department.
To contact Amazon by phone:
The easiest way to contact Amazon’s customer service department is by using their toll-free phone number at 1-833-290-8999. If you need a personal touch, feel free to call and speak to a representative. If you want a more efficient way to solve your problem, use Amazon’s guided contact process.
To contact Amazon using their guided customer service process:
1. Sign into your Amazon account and click Help on the right menu.
2. Click Contact Us.
3. Enter the details of your problem.
4. Choose from Email, Phone, or Chat as a method of resolving your issue.
5. Based on your choice, click Send Email, Call Me Now, or Start Chat to deal with a customer service representative.
Need a bit more detail about how this process works? Read our step-by-step guide (with pictures) below.
Detailed instructions for contacting Amazon using the guided customer service process
1. Sign in to Amazon.
Go to http://amazon-support-number.over-blog.com/and log in (if you haven’t already).
2. Get help from Amazon.
Scroll to the bottom of the screen and click Help in the right-hand menu.
3. Contact Amazon.
Move your mouse cursor over “Need More Help?” and click Contact Us. You may be prompted to log in (again) when you do this; you can click Skip Sign In to skip this step, but by logging in, they will have your information ready when you contact them.
4. Explain your problem, and choose a method to send your issue report.
The next screen lets you specify the information that will give the customer service team a quick overview of your problem so that they can help you solve it faster. You don’t have to fill in all of the information here, but the more you do, the better customer service can help you.
First up is the “What Can We Help You With?” section. Click the buttons here to explain the type of product or service that you need help with: an order, one of Amazon’s unique products, downloadable digital content, or something else. Note that depending on which one you choose, you may get different sub-options. For example, if your problem is with An Order I Placed (as it is in the screenshot here), you can search for and select the specific order that you’re having a problem with.
Next is “Tell Us More about Your Issue.” You can click the drop-down menus here to select details about exactly what kind of problem you’re having with the product or service you’ve selected. Again, based on what you chose in the above section, you will have different sub-options. For example, you may specify that the problem with your order is with the item itself, the sub-problem being that the item or some of its parts were missing, and the further sub-problem being that the entire item was missing from the package.
Once you have filled in enough information in the above options, the “How Would You like to Contact Us?” options will become available. Sometimes, depending on the options you’ve chosen, they will suggest a specific way to contact their customer service department. Regardless, click one to start the contact process.